The article applies propositions from lean management to the retail industry. Kroes and Gattiker also operate Boise State’s Process Improvement Initiative which helps staff and faculty better understand and improve university processes.
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Jim Kroes and Tom Gattiker
Jim Kroes, an associate professor, and Tom Gattiker, a professor in the Department Information Technology and Supply Chain Management, recently published a paper, “Operational Leanness and Retail Firm Performance Since 1980” in the International Journal of Production Economics.